![]() ![]() If you're looking for a professional all-in-one solution for live chat and customer messaging, then Userlike is the right choice. Userlikeīest live chat tool for combining personal support and AI service automation. Price: Based on ticket volume and product features. ![]() Thankful AI also works to reduce costs in a brand's support org, improve customer satisfaction and deliver a more desirable customer experience 24/7. Thankful’s multi-channel AI solution lives in your helpdesk to resolve large volumes of customer support inquiries automatically (without human intervention) and provides Agent Assist features to drive agent productivity and reduce handle time. Thankful AI is the best-in-class AI solution in the retail market for any written channel – email, chat, SMS, and social. And Help Scout can integrate with all of your favorite tools, including Shopify and Salesforce, and is available on desktop, iOS, and Android. Beacon is included with all Help Scout plans at no additional cost. Help Scout also offers out-of-the-box reports so you can track performance and understand impact right away. Neutral mode gives customers the ability to choose their own path from the start.Īsk first mode shows contact options first. ![]() In self-service mode, customers see help documentation first, with the option to contact support appearing only after they’ve searched for or viewed an article. You can even create automations to automatically trigger a chat box to open when a certain action is taken on the page or certain condition is met, so you can use Beacon to provide proactive support to customers, too.īeacon offers three different modes - self service, neutral, and ask first - that let you further curate the chat experience on your page: If customers aren't able to find the answers they’re looking for, they can simply send their request in as an email right from the same window, saving a lot of time and hassle. And when a live agent isn’t available, Beacon lets your customers search your help documentation within the chat widget. When a user fills out the initial chat form, Help Scout’s intelligent routing tool will make sure the query reaches the most qualified chat agent for the query. Help Scout's Beacon lets you provide live chat support, serve customers relevant knowledge base articles, and provide customers with a way to email you when live support isn't available. Help Scout offers a great solution for those looking to start using chat. Help Scoutīest live chat tool for complete customer service. If you've decided that you need a new tool for offering chat support, get started on your research with our list of the 11 best live chat tools. The 11 best live chat tools for customer support If you're considering adding chat to the channels where you offer support, start your search by reviewing this list of the 11 best live chat tools. Not only can live chat offer the same immediacy, it’s also less resource-intensive - and it’s the preferred support channel for many. Though phone support may be what many think of for live support, there’s another option: live chat. Offering live support can really take your customer experience to the next level. Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. Sometimes customers want to talk to a live person. ![]()
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